Lloyds Business Banking Review

Lloyds Bank is one of the ‘big four’ banks in the UK, meaning it’s one of the country’s biggest banking establishments Customers vary from those with everyday personal accounts to sole traders and small LTD companies, all the way up to large businesses and enterprises.

Lloyds offers a wide range of different options for businesses. From a start-up and small business account through to their standard business current account, there is something for most companies. The bank also offers client accounts for professionals who manage client monies - this is where Lloyds reputation and insurances will appeal the most.

In this article, we take a look at how Lloyds Business Banking is reviewed across the internet - combining the best and worst criticisms so that you can see at a glance whether it’s a good option for you and your business.

Review Comparison

Review Website Rating Notes
Smart Money People 2/5 Smart Money People’s focus is on business accounts so the majority of criticism here is focused on Lloyds Bank’s business offering. The low scores are focused on high charges, frustrating application process and lack of support.
Trustpilot 1/5 TrustPilot is a consumer-facing review platform - so you may expect the reviews to focus on personal account issues. However, a quick look at the actual reviews shows that many business customers are frustrated by long wait times, poor support and sub-par app experiences.
Reviews.io 2/5 Reviews.io is a specialist review site designed to help brand’s capture genuine reviews. Sadly this seems to be working against Lloyds as the majority of customers don’t seem to recommend the bank. With only 44% of reviews recommending them and a 2.75 total rating, the bank appears to be failing to meet customer needs.
Reviewcentre 1/5 An independent review gathering site, ReviewCentre’s impressions of Lloyds bank is extremely critical. Out of 169 reviews, just 7% of users would recommend Lloyds. The main criticisms are again lack of support and experience with business accounts. One review has a title exclaiming “NEVER OPEN A BUSINESS ACCOUNT WITH LLOYDS”.
Wirly.com 4/5 The only positive review on the first page of Google comes from a content team at Wirly. Unlike the other reviews here, this was done by a single team and not an aggregate of user scores - so it does not give as fair an impression as review scores generated by multiple people. Despite their own team’s high rating, 2 users of Wirly’s site have flagged Lloyds as ‘not recommended’.
Which 69% In this scoring system of all UK banks (mainly focused on personal) Lloyds scores 69% as an overall customer score, with 3 out of 5 for customer service and communication.

Updated: August 2021

About Lloyds Business Banking

After comparing those reviews, take a look at some key information about Lloyds business banking below.

Pros & Cons

Pros

  • Established banking house with good protection.
  • Digital banking available.
  • Different business accounts to suit various needs.

Cons

  • Low ratings across all user-based feedback sites.
  • Commonly reported as poor customer service for business banking customers.
  • Generally reported as being slow to respond to complaints and requests.

Business Bank Account Information

Lloyds Bank offers a start-up and small business account for businesses with a turnover of less than £3m, providing 12 months of free banking and free electronic payments. They also offer a business current account for £15 per month, which charges based on the transaction type.

Conclusion

Lloyds Bank is one of the largest banks in the country, making it a solid choice for those concerned about reputation and stability. The scale and reach of Lloyds somewhat explain the large amount of negativity in user reviews - as larger businesses often attract more negativity. However, when reading the content of reviews that mention business accounts it does seem that customers are frustrated by Lloyds Bank for their lack of support and clarity. As always, it’s important to consider what matters to you when setting up a business bank account and researching all available options before making a decision.